AI is fast becoming a popular solution for telecom companies to address many operational challenges, opening up opportunities to optimise business processes, increase Right First Time operations, reduce cost, and improve the overall customer experience. With many enterprises still in the early stages of exploration and deployment, AI integration can be a complex and time-consuming process.
In our latest article, we explore the best approaches for enterprises to capitalise on AI opportunities, especially those new to AI. We'll review how Computer Vision as a Service (CVaaS), AutoML, and DIY approaches compare and discuss their key pros and cons when choosing the optimal solution for infrastructure quality control and maintenance.
Telcos are increasingly integrating artificial intelligence (AI) solutions into their workflows and system stacks to achieve significant business benefits. Machine learning algorithms analyse vast amounts of data and can make predictions across various use cases, from network planning and building to customer installation and support. In doing so, operators can help accelerate network deployment, optimise network performance, improve resource allocation, and enhance the overall customer experience.
At one end, chatbots and virtual assistants powered by AI enhance customer support, offering instant responses and personalised interactions. On the other, AI-driven predictive analytics can anticipate and prevent network issues, ultimately leading to more reliable telecom services. For example, AT&T has been using AI for predictive maintenance of its network infrastructure for a while now. By analysing data from various sources, including sensors and historical maintenance records, AI algorithms can predict equipment failures before they happen.
Computer Vision is a field of AI and computer science that interprets visual data. It involves developing algorithms and systems that allow machines to process and analyse visual information from images or videos. In layman’s terms, an example use case that we have deployed is when a field agent uploads pictures of equipment they are working on, which gets forwarded to a trained machine learning model for analysis to identify any potential quality issues with the equipment or associated operations they are undertaking.
There are several implementation approaches, and choosing the best solution for an individual business requires careful consideration. Some companies that are more advanced and already have a good grasp of AI often build home-grown solutions using their data scientist and MLOps teams, whilst others that are less mature consider using AutoML software tools or engaging a third-party provider such as Inveniam, which offers end-to-end managed solutions (or CVaaS) across the computer vision lifecycle. While each method has distinct advantages, weighing the pros and cons is important.
Computer Vision as a Service (CVaaS) is a cloud-based service offering access to powerful computer vision capabilities without requiring extensive in-house infrastructure or expertise. It leverages AI techniques, including both classic machine learning and deep learning algorithms, to analyse and interpret visual content from images and videos. While some services cover most of the computer vision lifecycle, Inveniam AI facilitates the entire process, from use case exploration to model deployment and continuous learning.
Inveniam’s end-to-end managed solution helps customers starting out on their AI journey to realise the benefits of computer vision solutions without the burden of investing in their own software, hardware and dedicated AI resources. Inveniam also complements existing AI teams that may be operating at maximum capacity or can collaborate on specific use cases that haven’t reached their full potential with their internal teams.
Pros
Cons
The real power of CvaaS lies in its ability to enable companies to utilise cutting-edge detection capabilities without investing resources in creating and maintaining AI models in-house. CVaaS allows companies to focus on their core competencies while relying on AI experts to ensure the desired goal is reached on a technical level.
Automated machine learning (AutoML) offers a different approach to AI implementation. It aims to empower businesses to leverage AI without advanced data science knowledge using low-code and no-code development approaches. This process automatically selects the most appropriate algorithms, hyperparameters, and features to create and deploy the optimal machine learning model. This automation drastically reduces the time and complexity traditionally associated with manual model development.
Pros
Cons
AutoML's most significant advantage is its user-friendliness, allowing individuals to navigate machine learning without deep expertise. Whilst AutoML solutions automate and accelerate model development tasks, time to value and performance are not always guaranteed. Due to sector-specific needs and limited customisation options for them, companies that choose AutoML have dedicated data engineers and scientists to manage and fine-tune models to fit their business needs.
The DIY approach involves companies taking on the challenge of manually developing and managing their own AI models in-house. This method requires assembling a team of skilled data scientists, data engineers, and domain experts with the expertise to create, train, and maintain the models leveraging a range of internally developed, open-source and third-party solutions.
Pros
Cons
The DIY approach might be the best for companies that see AI as being highly strategic, have invested substantially in building their current AI teams, policies and processes, and want to control data handling and model development using a combination of internal and best-of-breed technologies to address their unique use cases, ensuring compliance and tailoring of AI solutions to their exact needs.
While developing an in-house solution can offer complete control and customisation, companies must allocate significant resources to assemble and maintain a skilled data team, and even that’s just a first step in the entire process. In comparison, a fully managed solution will have everything covered and, depending on the provider – offer custom services.
Let’s explore the possibilities.